As is legally established, Diabeter has an independent complaints commission. Discuss your complaint first with the team member of Diabetes who you view as responsible for what happened. Should you not be satisfied with the outcome, then you discuss your complaint with our complaints officer.
Diabeter has, as legally stipulated in the Wkkgz 2016 Act, a complaints officer. With this, as of January 1, 2017, the complaints committee has disappeared. Our complaints officer is Marijke Boot. With her you can discuss your complaint, comment or problem that you encountered or signaled in our care. Often a good conversation between patient/parents and the caregiver can solve a lot. The complaints officer can initiate such a conversation.
Does a conversation not solve the problem? Then you can turn to an independent arbitration board. This body will make a decision which both parties must comply with. The arbitration board can also award compensation. Diabeter is affiliated with the Disputes Committee for Health Care in General. If you still cannot find a solution, you can take your case to court.
If you have any questions: Marijke Boot can be reached via telephone number 088-2807277 or by e-mail.
General information on how to deal with your care complaint can be found on the website of the Ministry of Health, Welfare and Sport: Landelijk Meldpunt Zorg.
Complaints and suggestions: valuable help
Of course we hope that no complaints are necessary. Should a complaint arise however, we will do our utmost to make our work at Diabeter better.