Frequently Asked Questions
Frequently asked questions about type 1 diabetes
We’re happy to answer your questions. Some questions come up more often, so we’ve written down the answers to those here.
Is your question not listed here? Then please send us an email at receptie@diabeter.nl.
We kindly ask you to always include your full name and date of birth in the email. Without this information, we cannot process your request.
You can also call us at: 088 – 280 72 77
GoOD TO KNOW
Contacting Diabeter
Our reception is available daily. For urgent questions, we offer consultation hours and an emergency line.
Reimbursement of care
Care at Diabeter is covered by your health insurance. To ensure this, we make agreements with all health insurers.
Insulin pump and sensor
You can share your glucose data with your care team. Has your login changed? Please let us know.
While traveling and abroad
You can request a medical certificate for your driver’s license or a travel certificate if you’re going abroad.
Medical advice
The flu shot is important if you have difficulty keeping your blood glucose levels balanced or if you have another illness in addition to type 1 diabetes.
How can I contact Diabeter?
For general questions, you can contact Diabeter’s reception.
You can email us at receptie@diabeter.nl.
We kindly ask you to always include your full name and date of birth in the email. Without this information, we cannot process your request.
During the day, you can also call us at 088 – 280 72 77. Our medical assistants will be happy to help you.
Do All Diabeter Locations Offer a Telephone Consultation Hour?
Yes, all Diabeter locations offer a telephone consultation hour from Monday to Friday, daily between 11:00 AM and 12:00 PM.
During this time, one of our diabetes nurses will answer the phone to respond to your questions.
Learn more about the telephone consultation hour.
In Case of Medical Emergency - if you require urgent medical assistance, you can call Diabeter’s emergency line, which is available 24 hours a day, 365 days a year. You’ll be connected directly to one of our healthcare professionals. In a life-threatening situation, always call 112 immediately.
Learn more about the emergency line
Reimbursement of care
Diabetes care is reimbursed by health insurers in the Netherlands.
Each year, we make agreements with all health insurers regarding the care we provide to people who are treated at Diabeter.
The care you receive at Diabeter is therefore paid for through your health insurance.
More about health insurance 2025 Meer over zorgverzekering 2025
Insulin pump and sensor
With many insulin pumps and glucose sensors, you can view your glucose data via an online program.
To do this, you need a login. If you’ve lost your username or password, you can request it again. Often, you’ll need to re-share your glucose data with your diabetes care team. Here’s how it works:
For Medtronic systems
- If your username or password changes, share the new login details with your diabetes team. They can ensure that the data from Carelink is re-linked to your file at Diabeter.
For Glooko and Libre View
- Data sharing in these programs works via a Diabeter link code. If you create a new account, add the link code to it. This allows your diabetes team to view your data again and link it to your file at Diabeter.
While traveling
If you have type 1 diabetes, you need a medical certificate to obtain your driver’s license. To get this certificate, you must complete several steps. We’ve created an overview of the steps to apply for your driver’s license with type 1 diabetes. This process can sometimes take several months, so it’s important to start early.
Doing so helps prevent delays or issues.
When traveling outside the Netherlands, you often need a travel certificate.
This document states that you require insulin and must always carry equipment to measure your glucose levels. It is an official statement from your healthcare provider.
Are you being treated at Diabeter? Then you can easily request the travel certificate via this form. Make sure to do this at least five days before your departure.
Medical advice
The real flu is an unpleasant illness that can seriously disrupt your blood glucose levels for several weeks.
So, it’s better not to get the flu if you have type 1 diabetes. That’s one side of the story.
On the other hand, many people with type 1 diabetes today can monitor their glucose levels well.
An insulin pump with a glucose sensor makes it easier to keep blood glucose balanced—even during the flu.
That’s why our advice for people with type 1 diabetes is to get the flu shot if:
- You find it difficult to keep your blood glucose in balance
- You have another illness, such as heart or lung problems
- You are over 60 years old
Check out our detailed advice on the flu shot for people with type 1 diabetes
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